Bestow Capsule Hostel

Liked Very bad

Disliked Not recommended

Unfair Cancellation and Poor Handling of My Reservation

Liked The location was convenient and the booking process through Booking.com was easy.

Disliked Unfortunately, I was very disappointed with the handling of my reservation. I had informed the property that I would arrive later, but my reservation was cancelled as a “no-show” even though I had not requested cancellation. I did not stay even one night, and I was still charged a large cancellation/no-show fee. I contacted both the property and Booking.com, but neither side provided a satisfactory solution. I believe this situation was unfair and caused me significant financial loss and stress. I hope Booking.com and the property will review this case fairly and improve their communication with guests in similar situations.

Liked The pictures shared by them on the website is tottaly different and real capsules are exactly like a living GRAVES. Dark and small. My room was on third floor and once u entered the room u have to use dangerous stairs to reach on your capsule which is located on top of each other. They use computer fans to bring in the air into the capsule. I spotted dirty spots on the bedsheet as well. Check out the pictures for better understanding.

Excellent location, Small capsules

Liked The location is perfect The prices are good and the staff is friendly.

Disliked However the capsule was unexpectedly small. There are 3 capsules, one on the other and 9 capsules in 1 room, so the door doesn't even fully open. It really triggers your claustrophobia.