Apartment far below the listing photos – complaint handled very poorly
Liked Unfortunately, nothing that made up for the problems below.
Disliked The apartment does not match the photos in the listing. When we arrived, we found: - cigarette butts and dirt on the balcony, although smoking is not allowed - badly scratched and damaged doors and door frames, especially the bathroom doors, and very dirty door handles - damaged walls in the bedrooms - a greasy kitchen hood that had clearly not been cleaned for a long time - one toilet not properly cleaned and dirty around the base - damaged blackout curtains in one bedroom that could not be closed, so bright city light shone into the room all night a leaking air-conditioning unit The next morning I politely reported these problems to the host, with photos, and asked for a refund of the two remaining nights. Within minutes, the property reported us to Booking.com as a no-show, even though we had checked in the evening before. The host himself confirmed our check-in time in writing. Booking.com later confirmed that the no-show report was incorrect and corrected it. The host told us to request the refund through Booking.com. When we did, the property declined it. In the end we paid for three nights and stayed one. The host’s replies to the complaint were dismissive, an