Disliked I had a terrible experience with Homesweet. Around midnight, I was suddenly informed that the unit had a serious water leakage issue and was asked to cancel the booking. The host told me to request a fee waiver to avoid cancellation charges.
I followed all the instructions as advised, but after that, they completely ignored me. My messages on WhatsApp were read (blue ticks), but there was no response. Now, my booking shows as “Completed,” and I have not received any refund or proper explanation.
This is extremely irresponsible and unprofessional. I was left without a place to stay and no support from the host. I strongly do not recommend anyone to book this property. Avoid it to save yourself the trouble.
O
Oh
Malaysia
4
Reviewed December 2024
A wildlife experience not for the weak
Liked Spacious rooms, considerably cheap
Disliked A wide variety of unwanted guests welcoming me during my stay, including a nest of cockroaches crawling around every inch of the room, bed bugs and fleas of all shapes sizes and species, would only recommend if you're a fervent blood donor to the bed bugs and fleas. 🐞🪲🪲🪳🦗
L
lim
Malaysia · Group
1
Reviewed January 2026
Disliked 要订不要订这间他们不会给你入住还会骗你说48小时会退款给你结果直接不回覆你讯息
Whether you book this place or not, they won't let you check in and will lie to you by saying they'll refund you in 48 hours, but then they'll just stop replying to your messages.
Reviews are shared by our booking partner, Nuitée, from guests who stayed.